crisis communication is a situation that may cause effects on the company’s sustainability business operations; the treatment at every stage of the crisis will minimize the negative public reaction against the company. This paper reviews the crisis of BP Oil Company that had a leak in the Gulf of Mexico that resulted in the spill along the coast a few U.S. states that threaten ecosystems and marine life, tourism businesses and the livelihoods of fishermen population around the spill from the perspective of public
relations. Communication crisis began when BP made a number of controversial statements
to the public through the mass media which resulted negatives responses from the Government of the United States, communities around the spill, a shareholder in the stock, and environmental activists. BP responsed this negative public reaction is generated through a crisis communication in the form of lobbying to the Government of the United States and key stakeholders as well as the handling of campaign messages through social media networking and mass media.
Keyword(s): Bencana Komunikasi, Public Relations, Komunikasi Krisis