Tourism communication currently tends to be online-based and refers to tourist behavior preferences. West Java as a tourism destination has a variety of online-based tourism communication. This study aims to identify the efforts of the Tourism and Culture Office of West Java in realizing West Java as a smart tourism destination through online communication and the Smiling West Java mobile application. The qualitative method is the approach in this study with primary and secondary data collection. The unit of analysis in this research covers the function of online communication media utilities and components of tourism destinations. This study uses qualitative analysis methods and content analysis methods and is complemented by descriptive qualitative analysis methods through data analysis before going to the field, data reduction, data presentation, and concluding. The efforts of the Tourism and Culture Office of West Java in communicating tourism through three main online media namely websites, social media, and mobile applications. Smiling West Java is a manifestation of smart tourism destinations owned by West Java and provides global scale competitiveness.
Keyword(s): smiling west java, smart tourism destination, tourism communication, West Java, destinasi pariwisata cerdas, komunikasi pariwisata, Jawa Barat